Main Article Content
Abstract
Room attendant is one of section in the housekeeping department which is a guest room
attendant who has the responsibility to maintain cleanliness, tidiness, and completeness of
the room. This study aims to understand the influence of service quality of room attendant
staff. This research is using quantitative research methods. Research data were taken from
a number of samples and also obtained from a literature review. The results of this study,
the quality of room attendant service has a positive and significant effect on guest
satisfaction and there are still other independent variables that affect guest satisfaction
outside of this study. From the results of the coefficient of determination the effect of
variable X on variable Y is 22.3% and the remaining 77.7% is influenced by other factors
outside of this study.