Main Article Content
Abstract
Service quality is a weapon for service companies to win over consumers. If in fact the level of service quality is below expectations it will have an impact on customers. One of them that will be discussed is front office employees. The methodology in this research uses quantitative data with the data collection method, namely a questionnaire using a Likert scale of measurement. The variables in this study consisted of service quality as a variable X (Independent) pleasure as a variable Y (dependent)). The data variables were obtained from the results of the questionnaires that had been distributed. and also the instrument test, Simple Linear Regression and t Test. Based on the results of research on the Effect of Front Office Employee Service Quality on Guests staying at the Karibia Boutique Hotel Medan, it can be said that: there is a significant effect between Front Office Employee Service Quality on guests staying at the Karibia Boutique Hotel Medan. So it can be said that by improving the quality of service, it can increase the guests staying. Some suggestions that are expected to be useful include: 1. The hotel can maintain and improve the quality of service properly because it greatly affects the satisfaction of staying guests. 2. The results of this study are expected to be used as a reference and reference for further researchers to develop this research by using other variables beyond those already present in this study.
Keywords: Service Quality, Front Office, Guest Staying