The Role of Training in Improving the Quality of Service for Front Office Employees at The Reiz Suites Medan

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Hotel is an industry that sells facilities and services to consumers. Determination of
hotels that guests will go to are hotels that have good comments from many people.
Good comments are usually concerned with the facilities and service quality of employees at
hotel. In this case, The Reiz Suites Medan is a hotel that is committed to providing
good employee service quality. To improve the quality of employees, The Reiz Suites
Medan provides training to Front Office employees to maintain their image as
residences that have good service and improve the quality of service employees at
Department Front Office. The research aims to determine the role of training on
improving the quality of employee service at The Reiz Suites Medan. The method used is
qualitative naturalistic in collecting and concluding research data. This research
using data triangulation techniques. The results of the study show that the role of training on
the improvement in the quality of employee service is very significant, as seen from the results of guest complaints
decreased. Not a few guests were satisfied with the service of the Front Office employees at The Reiz
Medan Suites. The conclusion of this research is that training has an important role to improve
the quality of employee service through competence provided through training held,
so that guests are satisfied with the services provided by The Reiz Suites Medan