HANDOKO, Muhammad Theo. Pengaruh Kualitas Pelayanan Room Boy Terhadap Kepuasan tamu di Garuda Plaza Hotel Medan . Jurnal Online Mahasiswa, [S. l.], v. 1, n. 1, p. 128–140, 2022. Disponível em: http://jom.poltekparmedan.ac.id/index.php/jomph/article/view/31. Acesso em: 19 may. 2024.